General terms and conditions of sale

Any online purchase made on the website https://www.us.officinegenerale.com is subject to the prior acknowledgment and acceptance of these General Terms and Conditions of Sale.

DEFINITIONS
PREAMBLE
DISCLAIMER
CREATION OF A CUSTOMER ACCOUNT
CHARACTERISTICS OF THE ITEMS
ORDERING ITEMS
ITEM PRICES
ORDER PAYMENT
DELIVERY CONDITIONS AND E-RESERVATION
DELIVERY TIMES
DELIVERY METHODS
RIGHT OF WITHDRAWAL AND RETURN PROCEDURES
EXCHANGE POSSIBILITY IN STORE
CUSTOMER SERVICE
WARRANTIES
AGREEMENT ON PROOF
LIABILITY
LICENSE
PROTECTION OF PERSONAL DATA
PROMOTIONAL OFFERS AND NEWSLETTERS
COOKIES
INTELLECTUAL PROPERTY, DOMAIN NAME AND WEBSITE
MODIFICATION OF THE TERMS AND CONDITIONS
RETENTION OF TITLE
ENTIRE AGREEMENT
APPLICABLE LAW – LANGUAGE
DISPUTE RESOLUTION

1. DEFINITIONS

Article(s): Products of all kinds offered for sale (textiles, leather goods, perfumes, and fashion accessories for women and men under the Officine Générale brand, manufactured by and/or for Officine Générale or its possible commercial partners) through the e-commerce service on the Website. The main characteristics of the Articles are presented on the Website.

Store: Any retail store operating under the Officine Générale name, as listed on the Website, which may accept returns and/or exchanges of Articles. Store contact details can be found via the following link: https://us.officinegenerale.com/pages/boutiques

Eligible Store: A store located in France where the Customer can choose in-store delivery, selected from a limited list provided during the delivery method selection step at the time of placing the Order(s).

Force Majeure Event: As defined in Article 17.

T&Cs: These general terms and conditions of sale, which apply to any user of the Website and to any Customer.

Customer: A user of the Website who is a physical person, a consumer, and not acting in a commercial capacity, placing an Order and being over 18 years of age with full legal capacity.

Customer Account: An identification account created by the Customer on the Website.

Contract: The sales agreement for the purchase of Article(s) entered into between Officine Générale and the Customer via the Website.

Order: A commitment to purchase one or more selected Article(s) by the Customer via the Website's e-commerce service, for personal use (or as gifts).

E-Reservation: The online reservation, free of charge and with no obligation to purchase, of one or more Articles to be picked up in a Store.

Personal Data: Any information relating to an identified or identifiable physical person (as defined by the CNIL).

Guest: A Customer purchasing Article(s) without creating a Customer Account.

Officine Générale: A simplified joint-stock company with a share capital of €28,770, whose registered office is located at 11 rue Jules Chaplain, 75006 Paris, registered with the Paris Trade and Companies Register under number 750 191 611.

Privacy Policy: A document explaining how Officine Générale uses the personal data of users collected on the Website (collection, categorization, processing, publication, deletion).

Customer Service: The Officine Générale customer service team available to assist Customers with any inquiries, reachable by email at eshop@officinegenerale.com, via the contact form on the “Contact” page of the Website, or by phone at +33 1 85 09 64 42 (local call) from Monday to Friday, 10 a.m. to 6 p.m. (Paris time zone).

Website: The website operated by Officine Générale, accessible at https://us.officinegenerale.com/

Third Party: Any individual or legal entity other than the Customer or Officine Générale.

2. PREAMBLE

These Terms and Conditions of Sale (“T&Cs”) govern the conditions under which Officine Générale sells and the Customer purchases any Article through the Website.

The Customer may contact one of Officine Générale's advisors via the Customer Service department for any inquiries regarding these T&Cs or, more generally, their contractual relationship with Officine Générale.

The T&Cs apply to any Contract and without limitation or reservation to all Articles offered for sale on the Website.

The applicable version of the T&Cs is the one in force on the date the Customer places the Order.

These T&Cs take precedence over any other document and apply to the exclusion of all other terms and conditions, including those applicable to in-store sales, remote sales, or sales conducted through other distribution and marketing channels.

Before placing any Order, each Customer agrees to carefully read and acknowledge these T&Cs. The Customer undertakes to keep a copy by downloading or printing them. When placing an Order, the Customer must accept these T&Cs and the applicable prices without reservation, at the time of payment. In this regard, the Customer's click on the "Confirm your Order" button on the Order confirmation page constitutes acceptance of these T&Cs.

These T&Cs must be read in conjunction with and are complementary to the Privacy Policy (available at: https://www.officinegenerale.com/pages/politique-de-confidentialite), which governs the collection and processing of the Customers' personal data ("Personal Data"), and the Cookie Policy available at [___].

3. WARNING

3.1. The sale of Articles on the Website is strictly reserved for retail sales to private individual consumers—that is, persons acting for purposes that are personal and non-commercial (i.e., purposes unrelated to any business, trade, craft, or professional activity and with no profit-making intent).

Under no circumstances may the Website be used by professional sellers, whether acting alone or in groups, regardless of how they market their products (including but not limited to online marketplaces, shopping centers, intermediaries, or physical retail stores).

The Customer acknowledges and agrees that Articles may only be purchased in quantities corresponding to the average needs of a consumer, both in terms of the number of Articles purchased in a single Order and the number of individual Orders placed for the same product that comply with typical consumer usage. Officine Générale reserves the right to refuse any Order that appears to have been placed by a professional seller.

3.2. All Customers declare that they are aware of the unreliability of the internet, particularly with regard to the lack of guaranteed security in the transmission of data, the non-guaranteed continuity of access to the Website, and the lack of assurance as to the volume and speed of data transmission, as well as the risk of virus propagation.

Officine Générale advises all Customers of the necessity to implement appropriate security solutions and measures on their computer, portable device, or mobile equipment in order to prevent the spread of viruses.

4. CREATION OF A CUSTOMER ACCOUNT

4.1. Any Customer may freely and at no cost create a customer account ("Customer Account") during any Order placed on the Website, via the "Create an Account" section.

To do so, the Customer must complete a form and provide certain personal information, including their email address and a password, which will subsequently allow them to log in to the Website.

The Customer Account is strictly personal and enables the Customer to identify themselves before validating each Order. When creating the Customer Account, the Customer enters identification data under their sole responsibility, control, and direction. The Customer selects their login (email address) and password; if the selected email is already in use, the system will prompt the Customer to choose a different one.

The login and password are personal and confidential, and the Customer agrees not to disclose them. While Officine Générale takes all reasonable precautions and commits to protecting Customers’ Personal Data, the Customer is informed of their responsibility to keep their password confidential and not disclose it to any Third Party, under any circumstances.

In the event of suspected unauthorized use of the login and password by a Third Party, the Customer must immediately notify Officine Générale in order to reset their password and/or request the closure of their Customer Account.

4.2. More generally, the Customer is informed that their Customer Account may be closed at any time upon their first request, sent via email to Officine Générale.

Officine Générale also reserves the right to close any Customer Account and, consequently, to refuse any sale to a Customer in the event of non-payment for one or more previous Orders.

In such a case, Officine Générale will notify the Customer by email, using the address provided by the Customer when creating the Account, informing them of the deactivation of their login credentials and the closure of their Account. The Customer will be granted a notice period of eight (8) calendar days to submit any observations, without prejudice to the suspension of the Customer Account during the notice period.

4.3. The information provided to Officine Générale when creating a Customer Account or placing any Order must be complete, accurate, and up to date. The Customer must not impersonate a Third Party or falsify their age. Officine Générale shall not be held liable for any input error on the Customer’s part that prevents the successful processing of their Order.

The Customer expressly agrees to the use of email as the preferred method of communication with Officine Générale and to the use of electronic invoices.

In all cases, the creation of a Customer Account and the processing of the Customer’s Personal Data are carried out in accordance with the terms set forth in the Privacy Policy.

5. CHARACTERISTICS OF THE ARTICLES

The Articles available for sale are those listed on the Website. Article offers remain valid for as long as they are visible on the Website.

Information regarding the Articles (including the corresponding Article codes) and their prices is available on the Website.

The Customer may select one (1) or more Articles offered for sale on the Website, it being understood that the selection and purchase of an Article are the sole responsibility of the Customer. In accordance with Article L.111-1 of the French Consumer Code, the Customer may, prior to placing an Order, review on the Website the essential characteristics of the Article(s) they intend to order.

Articles are offered subject to availability as indicated on the Website. If, after placing an Order, one or more Articles are found to be unavailable and the Order cannot be fulfilled, in whole or in part, the Customer will be informed via email, and the relevant portion of the Order will be automatically cancelled. Officine Générale commits to refunding the Customer for any cancelled Article(s) as soon as possible and no later than fourteen (14) days from the date of total or partial cancellation of the Order.

Officine Générale reserves the right to (a) withdraw any Article from sale on the Website at any time, without prejudice to Orders already placed by the Customer, (b) replace or amend any information related to an Article displayed on the Website, and/or (c) modify an Article or any of its features, or cease its commercialization at any time and without prior notice (without affecting Orders that have already been confirmed).

The characteristics of the Articles sold on the Website (photographs, graphics, descriptions, etc.) are provided for informational purposes only and may change over time. The visual depiction of the Article at the time the Order is placed is the only version the Customer should consider. The characteristics and visuals of the Articles displayed on the Website are published as illustrations and are not contractually binding. Accordingly, photographs may differ slightly from reality, particularly due to the display settings of the Customer's electronic device (computer, tablet, smartphone, etc.). Although Officine Générale makes every effort to present the Articles as accurately as possible, it cannot guarantee that the visuals correspond exactly to the actual appearance of the Articles. Specifically, the fabric, shadows, colors, and textures shown on the Customer’s screen may differ from those of the actual Article. Therefore, the Customer must rely exclusively on the description and features provided on the Website.

In the event of any error or omission in the description of an Article, Officine Générale’s liability is limited to reimbursing the reasonable return shipping costs incurred by the Customer.

6. ORDERING ARTICLES

6.1. Placing an Order on the Website is subject to compliance with the procedure implemented by Officine Générale, which consists of a series of screen pages indicating the steps the Customer must follow in order to validate their Order.

6.2. Placing an Order implies a payment obligation from the Customer and (a) that the Customer is at least 18 years old and legally competent, or (b) if the Customer is a minor, that they confirm they have parental authorization to place the Order.

Officine Générale cannot be held liable for verifying the legal capacity of each Customer. As a result, if a person without legal capacity places an Order, their legal representatives (such as parents or guardians) shall bear full responsibility for the Order, including payment.

6.3. Before definitively confirming the Order, the Customer will have the opportunity to verify the details of the Order and its total price, and to correct any possible errors. Please note that any validated Order entails an obligation to pay.

To place and definitively validate an Order, the Customer must follow the online purchase process and click on "Order" to submit the Order.

Payment for the Order constitutes acceptance of these Terms and Conditions of Sale (TCS), the price of the Articles, and the contents of the Order.

Once the Order has been validated by the Customer, Officine Générale will promptly acknowledge receipt by sending a confirmation email to the address provided by the Customer.

All Orders are subject to prior acceptance by Officine Générale and are only definitively confirmed upon the Customer’s receipt of a shipping confirmation email. The Customer formally agrees to email as the communication method used by Officine Générale to confirm the Order. This email includes all information provided by the Customer, along with the total price, delivery times, and any potential issues or remarks related to the Order.

6.4. Once the Order has been placed and validated by Officine Générale, without prejudice to the above, Officine Générale reserves the right to cancel the Order and immediately terminate the Contract, in whole or in part, without liability, for legitimate reasons, including:

(i) Officine Générale is unable to obtain payment authorization from the Customer;

(ii) any Order from a Customer with whom there is an unresolved payment dispute related to a previous Order or any Order that does not comply with these TCS; or

(iii) suspected or reported fraudulent, illegal, or unauthorized activities, including purchases suspected of being made for commercial purposes.

In such cases, Officine Générale will send an email to inform the Customer of the Order cancellation and Contract termination.

Sales of Articles on the Website are reserved for consumers for personal use. In accordance with Article L.121-11 of the French Consumer Code, Officine Générale also reserves the right, in addition to the aforementioned cases, to refuse or cancel any Order for legitimate reasons if the quantity or total price (from a single or multiple combined Orders) does not correspond to the average needs of a consumer. This includes Orders in unusually large quantities or volumes that suggest the Articles are being purchased for commercial resale or other unauthorized or illegal activities. These restrictions may apply to Orders placed under the same Customer Account, using the same payment method and/or billing and/or shipping address.

6.5. When the Order is shipped, the Customer will receive an email confirming the shipment. The Contract between the Customer and Officine Générale is then considered concluded.

In addition, at the time of delivery, the Customer will receive written confirmation of the price paid and any delivery fees charged for each Article.

Orders placed on a non-business day (Sunday or public holiday) will only be processed on the next business day.

Subject to the right of withdrawal described in Article 12, any modification or cancellation of the Order by the Customer is not possible. Once confirmed, the Customer will also no longer be able to change the delivery address.

If the Customer does not receive an email following their Order, they must contact Customer Service as outlined in Article 14 of these TCS.

For any questions regarding the status of an Order, the Customer should check their Customer Account on the Website or contact Customer Service in accordance with Article 14.

Officine Générale shall not be held liable for any input errors or the consequences of input errors attributable to the Customer that prevent delivery of the confirmation email and/or the Order itself.

Customers are advised to keep a copy (electronic and/or printed) of the details related to their Order (for example, the confirmation email sent by Officine Générale) and to print out the confirmation email.

In case of connection failure to the Website, the Customer’s selected Articles may be lost. If so, the Customer will need to reselect the Articles. Items in the shopping cart are not reserved and may be purchased by other customers. Under no circumstances shall Officine Générale be held responsible for the unavailability of an Article due to a system failure or connection loss.

Special Note: Ordering Articles as a Guest

The Website allows any Customer to place an Order as a Guest, without creating a Customer Account.

When placing a Guest Order, the Customer must provide the information necessary for processing the Order. At the end of the purchase process, the Customer may choose to create a Customer Account or continue placing the Order as an unregistered Guest.

The collection of the Customer’s Personal Data during a Guest Order is carried out in accordance with the terms outlined in the Privacy Policy.

7. PRICE OF THE ARTICLES

The prices of the Articles listed on the Website are indicated according to the following rules:

French Site: in euros (€), all taxes included;
International / UK Site: in euros (€) / pounds sterling (£), all taxes included;
US Site: in US dollars ($), excluding taxes.

Prices reflect any applicable discounts in effect on the date of the Order.

Any new taxes or levies, particularly environmental ones, may be reflected in the sale price of the Articles, either as an increase or a decrease.

The prices of the Articles are shown excluding delivery fees (shipping, packaging, and handling charges as applicable), which will be added to the price of the Articles, if applicable. These fees will be communicated during the Order process before the Order is confirmed, and are shown exclusive of sales or other applicable taxes.

Officine Générale reserves the right to modify the prices of Articles at any time without notice. Articles are invoiced based on the rates in effect at the time of each Order's validation. The price charged is therefore the one indicated at the time of the Order.

Officine Générale uses its best efforts to ensure all prices listed on the Website are accurate. However, errors may occur and Articles may be displayed with incorrect pricing (e.g., typographical or pricing errors). In such cases, Officine Générale will cancel the Order and the Contract will be terminated.

8. PAYMENT OF THE ORDER

Placing an Order entails a payment obligation by credit card using a sufficiently funded bank account, or by other direct or installment payment methods (PAYPAL, APPLE PAY, ALMA). The following credit cards are accepted on the Website: VISA, MASTERCARD, CARTE BLEUE, and AMERICAN EXPRESS.

For card payments, the Customer must be the cardholder. They are directed to a secure space provided by a banking institution, which ensures the security and recording of the payment instruction. In the case of card payment, the debit occurs when the Order is validated, after authorization by the issuing bank. If the bank refuses the transaction, the Order will be automatically declined.

If the Customer chooses to pay using PayPal, they will be redirected to PayPal's platform to log in and complete the transaction. The Customer will then be redirected back to the Website. For PayPal payments, the debit is made at the time the Order is validated.

Transactions carried out on the Website are processed through secure online payment platforms, depending on the site the Customer uses:

French Site: PAYPLUG
International / UK Site: SHOPIFY PAYMENT
US Site: STRIPE

These platforms offer highly secure pages for entering payment data: card number, cardholder name, expiration date, and security code. They encrypt and transmit this data securely to the bank, making it inaccessible to third parties. Customers may save their payment details in their account, in which case the data remains encrypted and inaccessible.

An Order is only considered definitive once full payment of the price and associated charges has been completed.

The price billed to the Customer is the one indicated in the Order confirmation sent by email.

For each Order, Officine Générale will issue an electronic invoice, which the Customer accepts as the invoicing method. The invoice will be based on the information provided by the Customer at the time of the Order. No changes to the invoice are possible once it has been issued.

The Customer will be informed by email once the Order is shipped, and the invoice (including delivery fees and applicable VAT as of the Order date) will be available in their online Customer Account.

If the Customer’s payment cannot be processed for any reason, Officine Générale will cancel the Order and immediately terminate the Contract without liability. The Customer will be notified in writing.

The Customer is responsible for any fees that may be charged by their card issuer, bank, or payment service provider in connection with the processing of their payment.

Payment via ALMA Partner

Officine Générale offers the ALMA installment payment service to Customers for purchases and payment processing. This is subject to the Customer's acceptance of ALMA’s terms and conditions or credit agreement.

Any refusal of credit by ALMA may result in the cancellation of the Order.

Termination of the TCS between the Customer and Officine Générale will also result in termination of the credit agreement or terms with ALMA.

Installment plans (3 or 4 payments) are available via ALMA. Payment security is managed by ALMA and its service providers. All transactions are protected by 3D Secure.

Purchase minimum: Only purchases of 300 euros or more are eligible for payment with ALMA.

Fees: There are no additional fees for the Customer when choosing installment payments via ALMA.

ALMA acts as the electronic payment manager and issues a digital certificate that serves as proof of the transaction amount and date in accordance with Articles 1316 and following of the French Civil Code.

Termination: Any termination of the TCS between Officine Générale and the Customer also terminates the credit agreement between ALMA and the Customer.

For questions about setting up an ALMA account, Customers may contact compliance@getALMA.eu.

9. DELIVERY TERMS AND E-RESERVATION

9.1. The Client will receive an email with an Order number confirming the successful processing of the Order. The Client will be informed by email of the different stages of their Order.

Shipments are announced to the Client at the email address provided on their Client Account.

9.2. The Client is offered several delivery methods to choose from:

Delivery to a Boutique is free of charge.
Delivery to a pick-up point or post office is free of charge.
Standard home delivery is chargeable.

In any case, the delivery amount will be indicated on the Website before the Client confirms the Order and will also be stated in the confirmation email sent by Officine Générale, as well as on the delivery slips.

9.3. To ensure compliance with the delivery times stated in this article, the Client must ensure that accurate and complete information is provided regarding the delivery address (such as, but not limited to: street number, building, staircase, access codes, names and/or intercom numbers, etc.). Inaccurate information may cause delivery delays or even reshipment.

If the Client chooses home delivery, post office delivery, or pick-up point delivery:

Using the shipment number, the Client can track the parcel's route on the carrier’s website.

The Client is informed that it is their responsibility to provide all necessary details for successful delivery of the Order (access codes, entry instructions, etc.).

Upon delivery, the Client or the recipient of the Order must sign a delivery receipt. This receipt serves as proof of delivery by Officine Générale and of receipt by the Client or recipient of the ordered Items.

If the Client is absent at the time of home delivery, a delivery notice will inform them of the storage conditions and availability of their package, under the full and exclusive responsibility of the carrier.

In case of absence, the Client or the recipient receives a delivery notice, allowing them to contact the carrier using the details on the notice to schedule another delivery date.

For delivery to a pick-up point:

The Client will be informed by email when their Order is available for pickup at the designated location. To collect the Order, the Client must present themselves during the pick-up point’s business hours with valid ID and the Order confirmation email.

If the Client cannot collect the Item from the pick-up point, they may give written authorization to another person. This person must present the authorization on plain paper, their ID, and the Client’s ID. The Client has fourteen (14) calendar days from the arrival of the Order to collect it.

If the Client refuses the package or fails to collect it within the stated timeframe, any shipping fees will not be refunded, if applicable. The Items will be returned to Officine Générale, and the Client will be refunded within fourteen (14) calendar days from Officine Générale’s receipt of the Items.

9.4. Delivery to a Boutique

Officine Générale also offers Clients the option of free Boutique delivery following prior reservation on the Website (excluding corners or department stores).

This option is only available at eligible Boutiques in France (limited list available when selecting delivery method during the Order process).

The Client will be informed by email when the Order is ready for pickup at the chosen Boutique.

To collect the Order, the Client must come during Boutique business hours and provide valid ID along with the confirmation or availability email.

The Client has fourteen (14) calendar days from the receipt of their Order to collect it from the Boutique.

After fourteen (14) calendar days, the Order will be automatically canceled. The Client will be informed of this cancellation by email. In the case of cancellation, the Client will be refunded the amount paid within four (4) to five (5) calendar days after confirmation of cancellation.

The Client bears full responsibility for any loss or damage to Items once collected from the Boutique.

In case of non-receipt of the Order within the above-mentioned deadlines, for any reason other than Force Majeure or the Client’s own actions, the sale may be canceled at the written request of the Client, under Articles L. 216-6 and L. 216-7 of the French Consumer Code. Any payments made will be refunded within fourteen (14) days following contract termination, excluding any compensation or withholding.

9.5. E-Reservation

Officine Générale also offers Clients the option of free E-Reservation in Boutique.

Items are offered subject to availability at the selected Boutique. If the E-Reservation cannot be fulfilled due to unavailability, the Client will be notified by email, and the E-Reservation will be automatically canceled.

The Client will be informed by email of the E-Reservation confirmation at the selected Boutique.

To collect the reserved Item(s), the Client must go to the Boutique during business hours and present valid ID along with the E-Reservation confirmation email.

E-Reservation Payment

No online payment is required.

Payment will be made at the time of pickup in the selected Boutique.

The reserved Item only becomes the Client’s property once full payment is completed, using the payment methods accepted in the Boutique.

E-Reservation Pickup

The Client has forty-eight (48) hours from the confirmation email or SMS to go to the Boutique and collect the reserved Item(s).

After forty-eight (48) hours, the E-Reservation will be automatically canceled, and the Boutique may offer the Items for sale again.

Withdrawal

Clients using E-Reservation benefit from the same right of withdrawal as for in-store purchases. Since payment and pickup are done in-store, the sale is considered completed in the Boutique, and online reservation is not treated as a remote sale.

9.6. Upon receipt of the Order, the Client must check that the delivered Items match the Order. Any delivery issue (e.g., missing or damaged Items, damaged parcel) must first be noted on the delivery slip in the form of handwritten reservations, signed by the Client and presented to the carrier.

Secondly, any issue must be reported to Customer Service within fourteen (14) days of receiving the Items, as described in Article 12.

Officine Générale reserves the right to ask the Client to return the non-compliant or damaged Item(s).

In the event of abnormal or abusive returns, Officine Générale may refuse to process future Orders.

9.7. Transfer of Ownership – Transfer of Risk

Ownership of the Items passes to the Client after full payment, regardless of the delivery date.

In accordance with Article L. 216-2 of the French Consumer Code, the risk of loss or damage transfers only when the Client physically takes possession of the Items at the delivery address or Boutique.

10. DELIVERY TIMES

Officine Générale makes every effort to ensure that the Order is delivered as quickly as possible. The Customer will be able to track their parcel using the tracking number provided by email when the Order is shipped.

Delivery may be delayed for reasons beyond the control of Officine Générale. In such cases, Officine Générale undertakes to inform the Customer accordingly.

Items are delivered to the delivery address specified by the Customer at the time of the Order, no later than the end of the delivery time indicated when the Order is placed and depending on the delivery country.

Officine Générale undertakes to ensure that delivery takes place within a maximum of thirty (30) calendar days from the Order date, regardless of the delivery method selected.

For in-store deliveries, Officine Générale also undertakes to ensure that delivery is made within a maximum of thirty (30) calendar days from the date of the Order.

In case of a delivery delay exceeding the aforementioned maximum timeframe, the Customer may contact Customer Service to request that Officine Générale perform the delivery within an additional reasonable period. If this new timeframe is not respected, the Customer may cancel the Contract via email or letter and request a refund for the Order.

The Contract will be considered terminated upon receipt by Officine Générale of the email or letter from the Customer stating their decision, unless delivery occurs between the dispatch and receipt of said email or letter.

If the Order is definitively cancelled, the Customer will receive a refund for the amount paid within fourteen (14) calendar days from the date the cancellation notice is received.

Each delivery is deemed completed as soon as the parcel is made available to the Customer, particularly by the carrier, as evidenced by the tracking system used by the carrier.

If the parcel is damaged or if the Item does not match the Customer's Order, the Customer must initiate the return procedure described in Article 12 below within fourteen (14) calendar days after shipment.

11. DELIVERY METHODS - TAXES

Officine Générale ships worldwide.

All shipments to the European Union (Germany, Latvia, Austria, Lithuania, Belgium, Luxembourg, Bulgaria, Malta, Cyprus, Netherlands, Denmark, Poland, Spain, Portugal, Estonia, Czech Republic, Finland, Romania, France, Greece, Slovakia, Hungary, Slovenia, Ireland, Sweden, Italy, Croatia) and the United Kingdom are sent including all taxes (VAT included), based on the applicable French VAT rate.

All shipments outside the European Union, including Switzerland and Norway, are sent excluding taxes (ex-VAT).

Taxes (in particular, customs duties) must be paid by the Customer upon receipt of the parcel according to the laws in force in the destination country, with the exception of the United Kingdom and the United States.

12. RIGHT OF WITHDRAWAL AND RETURN PROCEDURES

Under Directive 2011/83/EU of the European Parliament and Council of October 25, 2011, on consumer rights, and French Law No. 2014-344 of March 17, 2014, as transposed into Articles L. 221-18 et seq. of the French Consumer Code, address: eshop@officinegenerale.com

The Customer may use the sample withdrawal form at the end of the Terms and Conditions, but this is not mandatory.

After notifying Officine Générale of their withdrawal in accordance with these terms, the Customer must return the Item(s) concerned within a maximum of fifteen (15) calendar days from this notification. The deadline is deemed met if the Customer sends back the Item(s) before the fifteen (15) day period has expired. Any withdrawal made beyond the fifteen (15) calendar days mentioned above cannot be accepted.

If the Customer exercises the right of withdrawal before receiving the Item(s), they must return the Item(s) within fifteen (15) calendar days from the date of receipt.

All Items must be returned in perfect condition, in their original packaging, with all tags, accessories, warranty cards, manuals, and any documents provided with the Order. Any Item that is incomplete, damaged, worn, deteriorated, or soiled will not be refunded. Shoes must be returned in their original box and unworn (soles intact).

Certain Items are excluded from the right of withdrawal for health and hygiene reasons. These include swimwear, underwear, tights, and cosmetic products including perfumes, once opened.

12.2 Return Procedures

The Customer has two options: (a) return the Item(s) to an Officine Générale store, or (b) return them by postal mail.

Both return methods are offered free of charge by Officine Générale for orders placed in France.

12.2.1 In-Store Returns

In-store returns are offered free of charge by Officine Générale.

The Customer has a maximum of fifteen (15) business days from the date of withdrawal communication to return the Item(s) in store, along with the original invoice.

12.2.2 Returns by Post

Postal returns are offered free of charge by Officine Générale within fifteen (15) business days from the date of receipt or pickup of the parcel.

To return an Item:

The Customer must initiate the return process on the Website via their Customer Account by selecting the relevant Order under the "Order" section and completing the required information in the return form.

If the Customer does not have an Account, they can access the return request forms in the footer of the Website.

Once the return request is approved, the Customer will receive by email a return slip to include in the parcel, as well as a prepaid shipping label.

The Customer must affix the prepaid label to the parcel and drop it off at a post office or designated drop-off point depending on the chosen carrier. The parcel must be sent to the following address:

OFFICINE GENERALE
ALPHA PARK
62 - 86 rue BERTHIE ALBRETCH
LOT 76-78
94 400 VITRY SUR SEINE
FRANCE

Returns are free of charge for France. For the European Union, a flat fee of €8 will be deducted from the refund amount. For the rest of the world, the deduction is $14.

12.3 Refunds

Once the returned Item(s) have been inspected, Officine Générale undertakes to refund the Customer, as soon as possible and no later than fourteen (14) calendar days from the date the Customer notified Officine Générale of the withdrawal decision (provided Officine Générale has received the Item(s)), for the full amount paid for the returned Item(s), including delivery charges (noting that the refund of delivery costs will not exceed the cost of the least expensive delivery method offered by Officine Générale).

The refund will be made to the bank account or payment method used to pay for the Item(s) in the Order, with the understanding that the refund may be delayed until Officine Générale has received the returned Item(s). If the Item(s) are not received or no proof of shipment is provided within this timeframe, Officine Générale reserves the right to delay the refund until receipt or proof of shipment of the Item(s).

The Customer will receive a confirmation email once the refund has been processed.

To track the parcel, the Customer may use the tracking number provided by their selected carrier on the carrier’s website.

For returns outside the European Union, the Customer is advised to:

Clearly indicate on the customs form provided by Officine Générale that the parcel is a "e-commerce return" to obtain a return free of customs duties and taxes (duty-free return);
Include all supporting documents provided for customs clearance.

Officine Générale cannot be held responsible for any loss or damage occurring during transport. In the event of such issues, the Customer must contact the carrier directly. If the Items are not received at the warehouse, Officine Générale will be unable to process the return.

If the right of withdrawal is exercised in accordance with Article 12 above, the refund of the full price charged (including initial delivery charges, if applicable) for the returned Items will be made to the original payment method (bank card or PayPal account) within fourteen (14) calendar days of receipt of the returned Items by Officine Générale.

However, if the right of withdrawal is only partially exercised (i.e., only part of a multiple-item Order is returned), Officine Générale will not be able to refund any initial delivery fees charged to the Customer.

Officine Générale partners with BABACK, an automated exchange and return management platform for both France and international customers.

13. POSSIBILITY OF EXCHANGE IN STORE

Without prejudice to the provisions regarding returns or the right of withdrawal mentioned above, Officine Générale offers the Customer the possibility to exchange the item(s) ordered on the Website (excluding department store corners and outlets) in eligible Boutique(s) for an item of equal value or an item of higher value, subject to payment of the price difference. This exchange is only possible in the eligible Boutique(s) of the country where the item(s) were delivered.

To be accepted, the exchange must be made in strict compliance with the following terms:

The Customer must return the item(s) within fifteen (15) calendar days after receiving their Order, along with the shipping email of their Order.

The exchange of the returned item(s) will be based on the price paid during the Order on the Website.

Any item returned for exchange must be properly protected, in its original packaging (a carefully opened package will not be considered damaged) and in perfect resale condition (not damaged, not used, not soiled or washed by the Customer).

In case of an exchange of the item(s) in one of the Boutiques, the general sales conditions of the Boutique apply. Consequently, the right of withdrawal from the Website will no longer be available.

It is recommended that the Customer contact the Boutique in advance to check the availability of the desired item(s).

14. CUSTOMER SERVICE

For any information or questions, to track an Order, or for any exchange or enforcement of the guarantees mentioned in article 15, the Customer should contact Customer Service.

15. LEGAL WARRANTIES: NON-CONFORMITIES – MANUFACTURING DEFECTS

If the Customer believes that a delivered item is defective, does not match its description, or is incomplete, they are invited to immediately contact Customer Service.

In any case, any item ordered by the Customer benefits from the legal warranty of conformity provided in the Consumer Code (articles L. 217-3 to L. 217-20 of the Consumer Code), as well as the warranty against hidden defects in the conditions set forth in articles 1641 to 1649 of the Civil Code, provided that it has been used properly and the maintenance conditions have been followed, starting from the delivery date.

The Customer may contact Customer Service, notably through the contact form on the Website, to gather information regarding the exercise of these warranties. In accordance with article 26, the Customer should prioritize contacting Officine Générale to seek an amicable solution when invoking any of the above warranties. These warranties allow the Customer to return any delivered item with a defect or non-conformity for a refund under the aforementioned conditions.

15.1. Warranty Against Hidden Defects

Article 1641 of the Civil Code: The seller is bound by the warranty against hidden defects in the item sold, which make it unsuitable for the purpose for which it is intended, or which so greatly reduce its use that the buyer would not have acquired it, or would have paid a lower price, had they known about the defect.

Article 1643 of the Civil Code: The seller is liable for hidden defects, even if they were not aware of them, unless in this case, they stipulated that no warranty would be provided.

Article 1644 of the Civil Code: In the cases described in articles 1641 and 1643, the buyer has the option to return the item and get a refund, or to keep the item and receive a partial refund of the price.

Article 1646 of the Civil Code: If the seller was unaware of the defects of the item, they are only obliged to refund the price and reimburse the buyer for any costs incurred from the sale.

Article 1648, paragraph 1 of the Civil Code: The action resulting from hidden defects must be brought by the buyer within two years from the discovery of the defect.

When the Customer acts under the warranty against hidden defects, they benefit from a period of two (2) years from the discovery of the defect to act and may choose between (a) cancelling the sale and returning the affected item for a refund or (b) keeping the item and receiving a partial refund of the purchase price, as outlined in article 1644 of the Civil Code.

15.2. Legal Warranty of Conformity

Article L217-3 of the Consumer Code: The seller delivers goods that are in conformity with the contract and the criteria set out in article L. 217-5.

They are responsible for any non-conformities existing at the time of delivery of the goods, as defined in article L. 216-1, which appear within two years from the delivery date.

The seller is also responsible, for the same period, for any non-conformities resulting from the packaging, assembly instructions, or installation when this is charged to them by the contract or carried out under their responsibility, or when incorrect installation, done by the consumer as per the contract, is due to shortcomings or errors in the installation instructions provided by the seller.

This warranty period applies without prejudice to articles 2224 and subsequent of the Civil Code. The limitation period for the consumer’s action begins on the day they become aware of the non-conformity.

Article L217-4 of the Consumer Code: The goods are in conformity with the contract if they meet the following criteria:

They correspond to the description, type, quantity, and quality, particularly in terms of functionality, compatibility, interoperability, or any other characteristic specified in the contract;
They are fit for any special use sought by the consumer, as communicated to the seller at the time of the contract conclusion and accepted by the seller;
They are delivered with all the accessories and installation instructions to be provided as per the contract;
They are updated in accordance with the contract.

Article L 217-5 of the Consumer Code: In addition to the conformity criteria in the contract, the goods are considered conforming if they meet the following criteria:

They are fit for the usual purpose of goods of the same type, taking into account any applicable EU law, national law, and industry-specific technical standards or, in the absence of such standards, sector-specific codes of practice;
If applicable, they possess the qualities presented to the consumer in the form of a sample or model before the contract conclusion;
If applicable, any digital elements are provided in the most recent version available at the time of the contract conclusion unless otherwise agreed;
If applicable, they are delivered with all the accessories, including packaging, and installation instructions that the consumer can reasonably expect;
If applicable, they are provided with any updates that the consumer can reasonably expect, in accordance with article L. 217-19;
They meet the quantity, quality, and other characteristics, including durability, functionality, compatibility, and safety, that the consumer can reasonably expect for goods of the same type, considering the nature of the goods and any public statements made by the seller, or anyone in the supply chain, including in advertisements or labeling.

Article L217-7, paragraph 1 of the Consumer Code: Non-conformities that appear within twenty-four months from the delivery of the goods, including any digital components, are presumed to exist at the time of delivery unless proven otherwise, unless this presumption is incompatible with the nature of the goods or the defect claimed.

Article L217-8 of the Consumer Code: In case of non-conformity, the consumer has the right to demand the goods be brought into conformity through repair or replacement, or, if that is not possible, to a price reduction or contract termination under the conditions provided in this sub-section.

Article L217-9 of the Consumer Code: The consumer has the right to demand the goods be brought into conformity with the criteria set out in sub-section 1 of this section.

The consumer requests the seller to bring the goods into conformity by choosing either repair or replacement. To do this, the consumer must make the goods available to the seller.

Article L217-10 of the Consumer Code: Bringing the goods into conformity must occur within a reasonable time, which cannot exceed thirty days from the consumer’s request, without causing them significant inconvenience, considering the nature of the goods and the intended use.

The repair or replacement of the non-conforming goods includes, if necessary, the removal and return of the goods and the installation of the repaired or replacement item by the seller.

A decree specifies the procedures for bringing the goods into conformity.

Article L217-11 of the Consumer Code: Bringing the goods into conformity is done at no cost to the consumer.

The consumer is not required to pay for the normal use of the replaced goods during the period prior to their replacement. When the Customer acts under the legal warranty of conformity, they (a) benefit from a two (2)-year period from the delivery date of any item to act, with the limitation period starting on the day the customer learns of the defect, (b) may choose between repair or replacement of any item, and (c) is not required to prove the existence of the defect at the time of delivery when the defect appears during the entire duration of the legal warranty.

If repair or replacement of the item is not possible, Officine Générale may refund the Customer part or all of the price of the affected item.

16. EVIDENCE AGREEMENT

The Client acknowledges and agrees that the order recording systems serve as proof of all transactions between Officine Générale and the Client.

The Client acknowledges and agrees that proof of their acceptance of these T&Cs (and any updates thereto) is characterized by validating the Order, and this applies to each Order.

To this end, the Client acknowledges and agrees that the computerized data stored on Officine Générale’s servers under reasonable security and integrity conditions shall be considered, in an irrefutable manner, as proof of acceptance of the T&Cs and proof of all transactions between Officine Générale and the Client.

Consequently, unless there is a manifest error by Officine Générale proven by the Client, the latter may not contest the admissibility, validity, or evidential value of the T&Cs and the content of the order based on any legal provisions that would specify that certain documents must be written or signed to constitute proof.

Thus, these elements constitute proof and, if produced as evidence by Officine Générale in any contentious or other procedure, they will be admissible, valid, and opposable in the same manner, under the same conditions, and with the same evidential value as any document that would be established, received, or kept in writing.

At any time, the Client has the option to print and keep a copy of the T&Cs on paper or electronic media.

17. RESPONSIBILITY

Officine Générale reserves the right to modify the information on the Site at any time without prior notice.

Officine Générale undertakes to describe the Articles sold on the Site with the greatest accuracy and to ensure, under the best possible conditions, the updating of the information published on the Site.

The Client acknowledges and agrees that the prices of the Articles may vary between the Site and any stores selling the Articles, and that in no case shall this price difference justify a claim for a refund, whether total or partial, of any Article purchased either on the Site or in Stores, except in the exercise of their right of withdrawal under the conditions set out in article 12 of these T&Cs.

No provision of the T&Cs is intended to exclude or limit Officine Générale's responsibility for:

bodily injury or death resulting from our negligence;
fraud or fraudulent misrepresentation;
violation of any obligation under applicable consumer protection law; or
any other cause of liability that we cannot limit or exclude under applicable law.

Officine Générale's liability may not be held for failure or partial non-performance of any of its contractual obligations resulting from an event of force majeure, as recognized by the Civil Code and the jurisprudence of French courts. Force majeure is an external, unforeseeable, and irresistible event.

In particular, Officine Générale will not be held responsible for any total or partial failure to perform its obligations under the sales contract, including any delay in executing Orders, when such non-performance is caused by an event constituting force majeure, within the meaning of Article 1218 of the Civil Code (“Force Majeure”), it being specified that a Force Majeure event includes any act, event, non-realization, omission, or accident beyond the control of Officine Générale, and includes, in particular (non-exhaustive list):

Strikes, closures, or other industrial actions;
Civil unrest, riots, invasion, terrorist attack or threat of terrorist attack, war (declared or not), or threat or preparation for war;
Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disasters;
Inability to use rail, boat, airplane, road, or other private or public transportation means;
Inability to use public and private telecommunications networks;
Acts, decrees, legislation, regulations, or restrictions from any government;
Strikes, breakdowns, or accidents in maritime, postal, or other transport.

Officine Générale will inform the Client of an event constituting Force Majeure within ten (10) working days following its occurrence.

The performance of the T&Cs will be suspended for as long as the Force Majeure event lasts, and the execution and delivery times will be extended accordingly. Officine Générale will make reasonable efforts to terminate the Force Majeure event or find a solution enabling it to perform its contractual obligations despite the Force Majeure event.

Officine Générale and the Client will consult each other as soon as possible to determine the modalities for handling the Order during the Force Majeure event. After a period of one (1) month of interruption due to Force Majeure, Officine Générale and the Client will be released from their respective obligations to each other.

18. LICENSE

Officine Générale grants the Client a limited license for personal use of the Site, excluding any professional or commercial use of the Site.

This Site or any part of it may not be reproduced, copied, sold, downloaded, modified, or exploited for commercial or professional reasons without the prior, written, and express consent of Officine Générale.

The Client may not use techniques to copy any brand, logo, or other information (including images, text, designs) owned by Officine Générale without its prior express written consent.

Officine Générale allows the Client, on a non-exclusive and revocable basis, to create a hyperlink pointing to the homepage of the Site, provided that this link does not harm the interests of Officine Générale. A hyperlink might particularly harm Officine Générale's interests if it could suggest that the Articles have a counterfeit character.

In no event will the creation of this hyperlink engage the responsibility of Officine Générale, in any way.

19. PERSONAL DATA PROTECTION

The Client is informed that their personal data may be collected on the Site and used by Officine Générale, acting as the data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016, concerning the protection of individuals with regard to the processing of personal data and the free movement of such data (hereinafter "General Data Protection Regulation" or "GDPR").

Officine Générale is committed to protecting and ensuring the security and confidentiality of its Clients' personal data in accordance with the GDPR, notably by taking all necessary precautions to prevent this data from being altered, damaged, or accessed by unauthorized third parties.

In particular, Clients' personal data may be transmitted to service providers and contractual partners who, as data processors under the GDPR, directly contribute to the management of Orders and for whom access to the personal data provided by the Client during the creation and use of their Client Account (identity, postal address, phone number, email address) is absolutely necessary. These processors may only act under Officine Générale's instructions.

The personal data of Clients is collected for the following purposes:

Managing Orders and Client relations;
Informing Clients about offers and commercial information related to the brand;
Enhancing and improving communication about the Site and the brand, particularly by sending newsletters and special offers based on the Client's preferences observed on the Site;
Improving and customizing services offered to Clients and complying with legal and regulatory obligations;
Clients' personal data is only retained for the duration strictly necessary for the purposes stated above.

In accordance with the GDPR, the Client has the right to access, rectify, limit, oppose, and transfer their personal data (hereinafter "Data Protection Rights").

To exercise one or more of the Data Protection Rights, the Client must send a request by email or mail to Officine Générale's Customer Service, by filling out the contact form on the Site or by writing to the following address, providing their name, surname, email address, and client references: Officine Générale Customer Service, 11 rue Jules Chaplain, 75006 Paris.

Each request must be signed and accompanied by a copy of an identity document bearing the Client's signature and specifying the response address.

The response to the request based on one or more Data Protection Rights will be sent within one month, extendable by two months depending on the complexity of the request, following receipt of the request.

The Client can provide Officine Générale with specific instructions regarding how they wish their Data Protection Rights to be exercised after their death, in accordance with the GDPR.

In the absence of such instructions, the heirs of the concerned person can exercise the rights related to communication, retention, or deletion of the deceased person's data.

20. COMMERCIAL OFFERS AND NEWSLETTERS

Officine Générale may send Clients information regarding the brand's Articles and commercial offers via mail, email, SMS, phone, or through the various web spaces managed by Officine Générale on social networks, subject to prior consent.

The Client may at any time object to these commercial prospecting emails at no cost by clicking on the "unsubscribe" link in each email or by making the request at a Boutique, via their Client Account, or by mail.

21. COOKIES

This section on "Cookies" explains the origin and usage of the browsing information processed when visiting the Site and the rights of users/Clients.

Thus, when visiting the Site, information about the browsing may be recorded in "Cookies" files installed on the user/Client's terminal (computer, tablet, smartphone, etc.).

Officine Générale issues these cookies to facilitate the user's/Client's navigation on the Site, personalize content and advertisements, provide access options to social networks, and analyze traffic data. They may also be issued by the brand's partners to personalize the advertising offer sent outside the Site.

Cookies may be included in various spaces on the Site. These spaces may display advertising content from advertisers on the terminal of users.

Only the issuer of a cookie is able to read or modify the information it contains.

Reading or depositing certain cookies requires, unless they are strictly technical cookies, prior consent from the user/Client. In this case, the user/Client, after being duly informed via the cookie banner and the information in these T&Cs, gives their consent by continuing to browse the Site.

Cookies have a lifespan limited to thirteen (13) months after their initial deposit on the user/Client's terminal.

Cookies issued by Officine Générale:

The cookies that Officine Générale installs on the user/Client's terminal allow recognition of the browser used to access the Site.

Officine Générale issues cookies for the following purposes:

To establish traffic statistics (number of visits, pages viewed, abandonment in the order process, etc.) to track and improve the quality of its services;
To adapt the Site's presentation to the preferences of the terminal's display;
To memorize information entered in forms, manage and secure access to reserved and personal spaces such as the Client Account and shopping cart;
To provide the user with content, including advertisements, related to the user's/Client's interests and personalize the offers.

Third-party cookies:

When the user/Client accesses the Site, one or more cookies from partner companies ("third-party cookies") may be placed on the computer via the Site's pages or through content broadcast in advertising spaces.

Cookies deposited on the Site by service providers that Officine Générale uses to promote its activities and offers are intended to:

Identify the Articles consulted or purchased on the Site to personalize the advertising offer;
Send, if the user/Client has authorized it during registration with these service providers.

Cookies in the Site's advertising spaces aim to create statistics about the advertisements displayed (number of views, advertisements displayed, number of users who clicked on each ad, etc.).

However, Officine Générale ensures that its partner companies process the information collected on the Officinegenerale.com Site exclusively for Officine Générale's needs and in compliance with the "Informatique et Libertés" law.

The user/Client can refuse third-party cookies by appropriately configuring their browser.

User's choices regarding cookies:

Several options are available to the user for managing cookies. Any configuration may change their browsing experience and access conditions to certain services requiring the use of cookies.

The user/Client can configure their browser software to either accept or reject cookies, either systematically or according to the issuer.

The user/Client can also configure their browser to be prompted to accept or reject cookies on a case-by-case basis, before a cookie is potentially saved on their terminal.

Browser settings for popular browsers:

The user/Client can at any time choose to block or disable cookies by adjusting the internet browser on their computer, tablet, or mobile, according to the instructions established by their browser provider and listed on the websites mentioned below.

For more details, the user can also visit the CNIL website, particularly the page: https://www.cnil.fr/fr/recommandation-sur-les-cookies-quelles-obligations-pour-les-responsables-de-sites-quels-conseils

On Mozilla Firefox:

Open the "Tools" menu, then select "Options"; click on the "Privacy" tab and choose the desired options or follow this link: http://support.mozilla.org/fr/kb/activer-desactiver-cookies

On Microsoft Internet Explorer:

Open the "Tools" menu, then select "Internet Options"; click on the "Privacy" tab and the "Advanced" tab to choose the desired level or follow this link: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookie

On Safari:

Choose "Safari > Preferences" then click "Security"; In the "Accept cookies" section, choose the desired options or follow this link: http://support.apple.com/kb/index?page=search&fac=all&q=cookies%20safari

On Google Chrome:

Open the settings menu (wrench logo), then select "Options"; click on "Advanced Options" then in the "Privacy" section, click on "Content Settings", and choose the desired options or follow this link: https://support.google.com/chrome/answer/95647?hl=fr

On iOS:

http://support.apple.com/kb/HT1677?viewlocale=fr_FR

The user/Client can also type "cookies" in the "help" section of their browser to access setup instructions.

22. INTELLECTUAL PROPERTY, DOMAIN NAME AND WEBSITE

Officine Générale is the exclusive owner of the intellectual property rights on the following elements, without this list being exhaustive:

On the Articles offered on the Site, and the trademarks associated with the Articles;
On the Site itself, including its structure, the organization and titles of its sections, its visual and graphic identity, its design, its ergonomics, its functionalities, its software, texts, images (both animated and static), sounds, know-how, drawings, graphics, and any other element composing the Site;
On the databases, their structure and content, designed and managed by Officine Générale for the purpose of publishing the Site;
On all design elements of the Site, whether graphic or technical;
On the names, acronyms, logos, colors, graphics, or other signs that may be used, created, or implemented by Officine Générale.

It is therefore forbidden to reproduce in any form, whether directly or indirectly, the elements referred to in this article, as well as to alter the trademarks, names, acronyms, logos, colors, graphics, or other signs featured on elements made available on the Site, and more generally to use or exploit these elements in any way other than within the framework of the execution of these terms.

In this regard, the reproduction or use of all or part of these elements is only authorized for personal and private use, and any reproduction or use of copies made for other purposes is expressly prohibited.

Any use of the elements in violation of the rights held by Officine Générale or by third parties is considered an infringement, punishable under the Intellectual Property Code.

Officine Générale cannot in any case be held responsible for any violation by a Client of rights held by third parties resulting from the Client's activities on the Site.

23. AMENDMENT OF TERMS AND CONDITIONS

In view of potential changes to the Site and regulations, Officine Générale reserves the right to modify or update all or part of the Terms and Conditions at any time.

Only the Terms and Conditions in force at the time of the Order and the sales contract conclusion will be binding on the Client.

Any new Terms and Conditions will, if applicable, be brought to the Client’s attention by modifying the dedicated page of the Site. The Client will then be invited to expressly agree to the new version of the Terms and Conditions.

24. RESERVATION OF OWNERSHIP

The Articles remain the full property of Officine Générale until the complete payment of the price, including principal, taxes, and mandatory contributions.

25. ENTIRE AGREEMENT

These Terms and Conditions, along with any Order summary provided to the Client, form a contractual whole summarizing all agreements made between the Client and Officine Générale.

26. APPLICABLE LAW – LANGUAGE

The Terms and Conditions and the contractual relationship between Officine Générale and the Client are governed by French law. This clause does not in any way preclude mandatory provisions the Client may benefit from in their country as a consumer.

These Terms and Conditions are written in French. If they are translated into one or more foreign languages, only the French text will prevail in the event of a dispute.

27. DISPUTE

In case of difficulty arising from the Order or the delivery of any Article, the Client will have the option, before taking legal action, to seek an amicable solution with Officine Générale and to make use of the free mediation service offered by Officine Générale. The "consumer law" mediator thus proposed is CM2C – 49 RUE DE PONTHIEU – 75008 PARIS, FRANCE.

This mediation service can be contacted by:

– Postal address: 49 RUE DE PONTHIEU – 75008 PARIS, FRANCE.

– Electronic address: cm2c@cm2c.net

The Client remains free to accept or refuse mediation, and if mediation is used, each party is free to accept or reject the solution proposed by the mediator.

If no amicable solution is reached or if mediation is not pursued, any disputes arising from these Terms and Conditions will be submitted to the competent court under the applicable general law conditions.

ANY DISPUTES ARISING FROM THE PURCHASE AND SALE TRANSACTIONS CONCLUDED UNDER THESE TERMS AND CONDITIONS, WHETHER CONCERNING THEIR VALIDITY, INTERPRETATION, EXECUTION, TERMINATION, CONSEQUENCES, OR FOLLOW-UP, AND WHICH COULD NOT BE RESOLVED BETWEEN OFFICINE GÉNÉRALE AND THE CLIENT, SHALL BE SUBJECT TO THE COMPETENT COURTS UNDER GENERAL LAW CONDITIONS.

Model Withdrawal/Cancelation Form

(to be completed and returned if you wish to exercise your right of withdrawal)

To Officine Générale 11 rue Jules Chaplain 75006 PARIS - eshop@officinegenerale.com

I/We (1) hereby notify you of my/our (1) decision to withdraw from the Contract concerning the sale of the following Article(s):

Ordered on (1)/ received on (1):

Name(s) of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only if this form is notified on paper)

Date

(1) Strike out the unnecessary option