I- RETURN

You have 15 days from receipt of your package to return the products that you are not satisfied with.

Steps to follow if you would like to make a return for refund :

You have two options: return your items to us in store or return your items to us via postal mail.

These two methods of return are offered by Officine Générale.

1 - Returns in store:

Returns in store are offered by Officine Générale.

The Customer has a maximum period of fifteen working days following the communication of his decision to withdraw, to make a return to the store accompanied by his original invoice.

2- Returns via postal mail:

Returns by post are offered by Officine Générale within fifteen working days from the date of receipt or collection of the package.

To make a return:

A - If the customer has created an account:

1. The customer must notify his return to the site via his account by selecting the order concerned in the Return Product section, as well as the item he wishes to return and the reason for this return. 

2. Once his return request has been accepted, the customer will receive by email a return form to be inserted in his package as well as a prepaid return label.

3. The customer must place the prepaid return label on his package and drop it off at the post office or at a pickup point depending on the carrier.

B - If the customer ordered as a guest: 

1. The customer must contact Customer Service with the reference of his order as well as the item he wishes to return.

2. The customer will receive a prepaid return label by email.

3. The customer must place the prepaid return label on his package and drop it off at the post office or at a pickup point depending on the carrier.

The package should be sent to the following address:

218 RUE ETIENNE MARCEL

BAGNOLET 93170

FRANCE

Once the verification of the returned Item(s) has been carried out, Officine Générale undertakes to reimburse the Customer as soon as possible following notification of the request for withdrawal. In the absence of receipt of the Article(s) concerned or proof of shipment within this period, Officine Générale reserves the right to postpone the reimbursement until the day of recovery of the Article(s). (s) concerned or the provision by the Customer of proof of shipment of the Article(s) concerned.

All sums paid for the article concerned and the shipping costs will be refunded to the customer (with the exception of additional costs arising from the fact that the customer has chosen, where applicable, a method of delivery other than the less expensive standard delivery method offered by Officine Générale), to the customer's bank account or payment account used to pay for the item(s), under their Order.

The customer will receive a confirmation email once the refund has been triggered.

The customer who has created an account will be able to consult the return of his package in the “my orders and returns” section of his customer area.

In order to track his package, the Customer can use the tracking number provided by the carrier of his choice.

Attention, for returns outside the EU, we invite you to clearly specify on the customs form that it is an "e-commerce return" so as to obtain a return "free of duties and taxes" ( no additional cost).

II- EXCHANGES

How do I exchange an item?

You just have to follow the return/exchange procedure, as follows:

-> Notify your exchange in your customer account by indicating the size you want in exchange.

-> Insert the return/exchange voucher in your return package.

You will be able to track the return of your package via the tracking number.

After checking the conformity of the returned product we will proceed to the exchange.

Conditions of exchange

To be able to make an exchange, your item(s) must be kept in their original condition and packaging, unworn, unwashed and labelled. The exchange is only applicable on the same item in the case of a change of size.

Time limit for exchange

You have 30 working days from the date of receipt to exchange your products.

Products must be returned to the following address:

 

OFFICINE GENERALE
218 RUE ETIENNE MARCEL, 93170 BAGNOLET, FRANCE

Exchanges during the period of private offers:

The terms and conditions concerning exchanges are different during our private offer periods. Indeed, we do not allow exchanges of sizes during private offer periods. We simply advise you to return the item that does not suit you so that we can refund you and you can place a new order for the desired product. 

All archived sales items are non-exchangeable. 

Exchanges in the shop:

You can make your exchange in any Officine Générale store. Please note that exchanges and returns can only be made in the same country/region where the items were purchased

Officine Générale reserves the right to refuse returns that do not comply with the following criteria:

- Non-respect of the return deadline

- Returns without original invoices or return waybill

- Items that do not fulfill the conditions for return

How do I return a defective product?

In case of a return for a faulty product or an error on our part, please contact customer service by e-mail at the following address: eshop@officinegenerale.com or by telephone at + 33 (0) 1 85 09 64 42 from Monday to Friday from 10am to 6pm, by giving your name and order reference number.